FlowerX Privacy Policy.

What FlowerX is

FlowerX is an approval-based local flower marketplace. Accounts require email verification and an application before marketplace access is enabled.

Information we collect

Depending on how you use FlowerX, we collect your name, email address, phone number, account or user ID, business and profile information, nearest town, listing content, stock information, favourites, account and application status, reservation records, and reservation history. Sellers can upload photos or videos for listings. This information is linked to your identity and is used for app functionality.

FlowerX does not collect precise GPS location for this functionality.

How we use information

We use information to create and secure accounts, verify email addresses, review applications, operate the marketplace, show listings, manage stock and reservations, provide support, and maintain marketplace and operational records.

How information is shared

FlowerX does not sell personal data, use third-party advertising, or use information for advertising profiling. FlowerX does not use personal data for tracking. We may share information with service providers that help us operate FlowerX, and with approved marketplace members where a marketplace feature requires it.

Marketplace visibility and approved members

Approved marketplace members may be able to see seller or business contact details where the product requires it. Pending or unapproved users do not have marketplace or contact-data access.

Photos and user-generated content

Listing photos or videos are uploaded to and stored by FlowerX and associated with the relevant seller, business, and listing. Other user-generated content, including business, profile, and listing content, is used to operate the marketplace.

Reservations and operational records

FlowerX stores reservation and stock history to operate the marketplace and preserve operational integrity. These records may be retained where needed for shared-business or reservation-history integrity.

Data retention

We keep information for as long as it is needed to operate FlowerX, maintain marketplace records, resolve active reservations, and preserve shared-business or reservation-history integrity. We do not state fixed retention periods in this policy because they depend on the information and its operational context.

Account deletion

You can request deletion in the FlowerX iOS app at Settings → Account → Delete Account. Deletion signs you out and removes or anonymises personal account data where possible. It may be blocked while active reservations must first be resolved. Deleted credentials no longer work. You may register again later, but previous privileges are not automatically restored.

Security

FlowerX uses authentication and session data to help keep accounts secure. We take reasonable steps to operate the service securely, but no online service can promise absolute security.

Children and age suitability

FlowerX is not intended for children. Do not use FlowerX if you are not old enough to enter into the marketplace activity available in your location.

Third-party service providers

FlowerX may use providers needed to operate the app, including hosting and infrastructure providers, Cloudflare for public API, tunnel, and network delivery, Brevo for transactional email such as email verification, and Apple services such as APNs where push notifications are enabled.

International processing

Our service providers may process information in locations where they operate. We do not make claims in this policy about a particular storage country or jurisdiction.

Changes to this policy

We may update this policy when FlowerX changes. The current version and its last-updated date will be published on this page.

Contact

For privacy questions, contact [email protected].